Overview
Orvanto sells digital website templates and provides custom website design and development services. Because these products and services are delivered differently, different refund rules apply to each.
Refund eligibility depends on the type of purchase, whether a digital product has been accessed or downloaded, how much custom work has already been completed, and the circumstances surrounding the request.
Nothing in this Refund Policy limits any refund, cancellation, or other consumer right that cannot legally be limited or excluded under applicable law.
Website Template Purchases
Website templates sold through the Orvanto Marketplace are digital products. Digital products may become available for access or download shortly after a successful purchase.
Once a purchased template or its associated files have been downloaded, the purchase is generally non-refundable.
This restriction exists because digital files cannot practically be returned in the same manner as physical merchandise after they have been delivered and copied.
If you purchase a template but have not downloaded or otherwise accessed the downloadable product files, you may contact Orvanto to request cancellation and a refund. Approval will depend on the status of the order and any applicable legal requirements.
A change of mind after downloading a template, deciding that you no longer need the template, or finding another product you prefer does not normally qualify the purchase for a refund.
Defective or Incorrect Templates
If a purchased template is materially defective, significantly different from its product description, or you receive the wrong product, contact Orvanto so the issue can be investigated.
Where reasonably possible, Orvanto may first attempt to correct the issue, provide the correct files, replace damaged files, provide instructions, or otherwise bring the product into conformity with its description.
If a material problem cannot reasonably be corrected, a refund may be provided where appropriate or required by applicable law.
Minor visual differences caused by browsers, devices, operating systems, customer modifications, unsupported third-party software, or differences clearly disclosed in the product description do not necessarily make a template defective.
Custom Website Services
Custom website projects involve work performed specifically for an individual customer. Refund eligibility therefore depends on the amount paid, the agreed project scope, and the amount of work already performed.
Amounts attributable to work that has already been completed are generally non-refundable.
If a customer has prepaid for work that has not yet been performed and the project is cancelled, Orvanto may refund the portion attributable to unperformed work, subject to the applicable quote, project agreement, and circumstances of the cancellation.
For example, if substantial design or development work has already been completed before a cancellation request is received, the amount corresponding to that completed work may be retained.
Any project-specific cancellation terms, deposits, milestones, payment schedules, or refund conditions stated in an accepted quote or project agreement may also apply.
Project Cancellations
Cancellation by the Customer
Customers may contact Orvanto to request cancellation of a custom website project. Any refund will be determined based on the work completed, amounts already earned, applicable project terms, and any remaining prepaid amount attributable to work not yet performed.
Cancellation by Orvanto
If Orvanto cancels a custom project and cannot provide work for which the customer has already paid, the customer will generally receive a refund for the applicable unperformed portion of the project.
This does not necessarily require a refund for work already properly completed and delivered before cancellation.
Customer Delays
A project may be delayed when required content, information, approvals, credentials, feedback, or other materials are not provided by the customer. A delay alone does not automatically create a right to a refund.
Requesting a Refund
To request a refund, contact Orvanto using the contact information below.
Your request should include enough information for us to locate and review the transaction, such as:
- Your name.
- The email address associated with the purchase.
- Your order number or other transaction reference, if available.
- The product or service involved.
- The reason for requesting a refund.
- Any information or screenshots relevant to a claimed technical problem.
Orvanto may request additional information when reasonably necessary to verify the transaction or investigate the request.
Approved Refunds
When a refund is approved, Orvanto will generally issue the refund through the original payment method where reasonably possible.
The amount of time required for a refund to appear in your account may depend on the payment processor, card issuer, financial institution, or other payment provider involved.
Orvanto cannot control processing delays imposed by banks, card networks, or third-party payment providers after a refund has been submitted.
If a template purchase is fully refunded, the associated license may be revoked and the customer must stop using and distributing any copies of the refunded template to the extent permitted by applicable law.
Chargebacks and Payment Disputes
If you believe a charge is incorrect or there is a problem with a purchase, we encourage you to contact Orvanto first so the issue can be investigated.
Orvanto may provide relevant transaction, delivery, download, license, account, communication, and project records to a payment provider or financial institution when responding to a payment dispute or chargeback.
Fraudulent or abusive payment disputes may result in suspension of related accounts, licenses, downloads, or services where permitted by law.
Applicable Legal Rights
Consumer protection laws vary by jurisdiction. Certain customers may have statutory cancellation, refund, warranty, or other rights that cannot be waived by this policy.
Where applicable law provides rights that conflict with a provision of this Refund Policy, the legally required rights will apply.
Contact
Refund and cancellation requests may be submitted to:
Orvanto
Email:
contact@orvantomarket.com
Phone:
314-258-9009
For additional rules governing purchases and use of Orvanto, review our Terms of Service .